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Sign into your accountOffice Safety: Dealing with Angry Visitors, Part 4
June 10 2019
Over the past month, we've been showing you what to do when an agitated person visits your brokerage, MLS, or association office. Today, our series wraps up with the final steps you need to take to deescalate a tense situation.
Watch the video above to learn:
- How to guide an agitated person to a resolution by offering them options
- Why it's important to stress the consequences of each option
- Why respect and validation are crucial—and why ultimatums never work
- Sample scripts for offering options and validating their choice
Need to catch up on this rest of this series? Check out parts one, two, and three here.