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Sign into your accountOffice Safety: Dealing with Angry Visitors, Part 3
April 20 2020
So now you know the first two steps (see parts one and two) in dealing with an agitated person who visits your real estate office. You're aware of how to identify an angry person from a distance, and the non-verbal tricks that can help you de-escalate the situation.
Now, let's talk about verbal strategy. What do you say to an upset individual to defray a tense situation? Watch this week's episode of "Real Answers" to find out. In the video above, you'll learn:
- Why validation is key to calming an agitated visitor
- Sample scripts for validating their feelings
- Why you need the person to be calm and rational, and how to get them there
Next week: Learn the next steps for defusing the situation with your upset office visitor.